Guidelines around passenger behaviour:
We reserve the right to refuse to carry passengers that we consider to be a potential risk to the safety of the aircraft, its crew, or its passengers. Reasons could include if the passenger:
- is under the influence of drugs or alcohol;
- has not obeyed the instructions of ground staff or a member of the crew relating to safety or security;
- has used threatening, abusive or insulting words towards ground staff, another passenger or a member of the crew;
- has behaved in a threatening, abusive, insulting or disorderly way towards a member of ground staff or a member of the crew of the aircraft;
- has deliberately interfered with the performance by a member of the crew of the aircraft in carrying out their duties;
- has put the safety of either the aircraft or any person in it in danger;
- is in a mental or physical state of health where they pose a danger or risk to themselves, the aircraft, or any person in it.
Certain passenger behaviours are not acceptable or permitted while on board an aircraft, including:
- endangering the safety of an aircraft
- being intoxicated in an aircraft
- disobeying a command from the captain of an aircraft, and
- acting in a disruptive manner (including interfering with the work of a member of the crew).
If a member of the crew deems behaviour disruptive, they have the right to take measures they think reasonable to prevent the passenger from continuing that behaviour. When the aircraft lands, their actions may include:
- making the passenger leave the aircraft, possibly under police escort
- refusing to carry the passenger on the remaining sectors of the journey shown on their ticket, and
- reporting the incident on board the aircraft to the relevant authorities with a view to prosecuting them for any criminal offences that may have been committed.