Terms

This website is owned and operated by Heletranz Limited.

This website and information contained herein is provided in good faith and is intended as a general summary of information, services and an overview of our operations; it is not intended to replace qualified consultation undertaken directly with authorised representatives of the company.

Reference made on this website to independent agents, companies or organisations outside Heletranz Limited through use of title, logos or photographic images does not necessarily constitute a recommendation or infer association.

Legal Disclaimer

The accuracy of any information provided on this website cannot be guaranteed, particularly since this information is subject to change.
All information provided is based upon current information at the time of programming. Although descriptions are believed correct, complete accuracy cannot be guaranteed.
Heletranz Limited reserves the right to make changes at any time, without notice or obligation, to the information contained on this Internet site.

Privacy Statement

Heletranz Limited appreciates your interest in our services and operation and your visit to this website. Your privacy is important to us and we want you to feel comfortable visiting our site and doing business with us. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. Personal data collected during visits to our website are processed by us according to the legal provisions valid for New Zealand, in which the website is maintained. Heletranz Limited’s website may include links to other websites which are not covered by this privacy statement and which Heletranz Limited has no control or authority over.

Collection and Processing of Personal Data

When you visit our website, our web server automatically records your IP address, the website from which you visit us, the web pages you actually visit and the date and length of your visit. This information is used to optimise the performance, effectiveness and relevance of our site. Personal data is only stored if volunteered by you, for example in the context of a registration, a survey, or in the execution of a contract.

Use and Disclosure of Personal Data and Purpose Specification

Heletranz Limited will only use collected data for the sole purpose of technical administration of the website, customer administration, product surveys and marketing, only to the extent necessary in each specific case. We will only disclose your data to governmental authorities in cases where it may be required by law. Our employees, agencies, and contractors are obliged by us to respect confidentiality.

Cookies

Heletranz Limited uses cookies to record the preferences of visitors, to enable us to optimise the design of our website. Cookies are small files which are stored on your hard drive. They ease navigation and increase the user-friendliness of a website. Cookies also help us to identify the most popular sections of our website. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Most internet browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however, this may result in a reduced availability of the services provided by our website.

Security

Heletranz Limited uses technical and organisational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.

Passenger weight

Individual passenger weight is critical for a helicopter. The average passenger weight for a flight must be 90kg or less. Passengers over 100kg may be required to pay for an additional comfort seat. Please let us know the passenger weights when making a booking and do not hesitate to get in touch if you are unsure about weight restrictions.

Weight restrictions apply to all flights.
The Eurocopter Squirrel has a dual front seat; if used, the two passengers occupying these seats must have a combined weight of 140 kgs maximum on flights with 6 passengers.

Weather

All flights are weather dependent.
In the event that the weather is unsuitable on the day of your scheduled booking, your flight will be cancelled and rescheduled at no additional cost to you. When booking please provide us with suitable contact information so we can get hold of you on the day. We suggest you call us on the morning of your flight if you have any doubt about the weather.

Cancellation and Refunds

Heletranz reserves the right to postpone/cancel any trips due to adverse weather conditions.

The Passenger acknowledges that Heletranz Ltd may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond Heletranz’s reasonable control.

Heletranz will not be liable for any consequential losses or additional costs incurred as a result of cancellation. Some supplier’s products and services associated with our packages are non-refundable or incur separate fees.

If client postpones trips within 72 hours, Heletranz will endeavour to re-schedule arrangements (supplier amendment fees may be charged, if applicable).

A cancellation fee of 100% applies if the client cancels within 24 hours of flight departure.

A cancellation fee of 50% applies if the client cancels between 24 and 72 hours of flight departure.

A cancellation fee of 25% applies if the client cancels between one month (31 days) and 72 hours of flight departure.

Flights are fully refundable in the event that Heletranz cancels the service, however, third-party charges may still apply.

Gift Vouchers

Gift Vouchers are non-refundable but are transferable to another person.

Gift Vouchers must be redeemed within the validity period.

A Gift Voucher is void if the voucher holder cancels within 48 hours of flight or is a “no-show” on the day.

Gift Voucher validity varies according to the product. See individual voucher for details.

For Gift Vouchers which apply to Heli-Packages only, there is a maximum allowance of one voucher per trip.

Prices and Booking Confirmation

Fares are in NZ$ and include 15% GST.

Rates are subject to change including, but not limited to, increases in or establishment of surcharges (such as fuel surcharges), taxes and government imposed fees.

A fuel surcharge may apply at the time of travel.

Any request to increase flight time will incur additional charges.

Fares are valid for the dates specified and are subject to change.

The fare shown applies to the helicopter component only, unless stated otherwise.

50% deposit is required at time of booking or within 24 hours to secure the reservation.

Full names and accurate weights of all passengers and their contact details must be provided together with the signed Heletranz Booking Confirmation prior to departure.

The balance of payment is due prior to departure.

100% payment is required at time of booking on all flights due to depart within 10 days.

Seasonal Product Specials

Special deals apply to new bookings only for the sales and travel period specified.
Refer to individual Special Products for relevant terms.

COVID-19

Heletranz shared experience flights are considered close contact and therefore as per government guidelines we are required by law to check passenger vaccination status under certain levels of the COVID-19 Protection Framework. To enable us to continue to work seamlessly with our activity partners, Heletranz has made the decision to carry only fully vaccinated passengers on shared experience flights from December 3, 2021. Masks will continue to be required on all flights and transfers.

We are committed to providing a safe operation for our passengers and staff as New Zealand gets moving under the new “traffic light” system and in accordance with government requirements all of our staff are fully vaccinated.
 

All passengers aged over 12 years and 3 months are required to present their vaccine certificates for scanning at time of pickup and/or at check in.  Failure to do so will prevent you from travelling in our aircraft.  Passengers may also need to present their vaccination certificates to our activity partners. Where a passenger is not able to show a valid vaccination certificate their booking will be cancelled immediately, and in adherence with our 24 hour cancellation policy, they will not be eligible for a refund. 

 If passengers are unvaccinated, they may charter an aircraft exclusively as one group or “bubble” provided they are able to produce proof of a negative test taken within 72 hours of departure.  However, they may not be able to access partner activities. We look forward to the business summer period and welcome you to reach out to us if you have any questions.